Training Program Name: “Instilling Customer Experience in ethio”.
Program Objective:
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- Understanding what customer means and who our customers are
- Understand the essences of customer experience, customer centricity and customer experience management
- Understand customer journey and customer experience touch points
- Embrace the behaviors needed to build excellent customer experiences
Target: 92 Customer EXperience Ambassadors in technical, commercial and support domains
Date: 18th to 26th of March 2019